project conflict

Project Conflict Management & Resolution

Poorly managed, neglected or unresolved project conflicts can be disruptive, costly and demoralizing for the entire project team. According to recent data published by National Institute for Occupational Safety & Health (NIOSH), 677 workplace homicides occurred in 2000 and 1.7 million workers are injured every year in non-fatal workplace assaults. The process of project management is riddled with potential conflicts and flash points. Effective conflict management can help diffuse many volatile situations and prevent the deterioration of working relationships.

This course examines the common sources and causes of project conflicts. It identifies for project managers the skills required for handling difficult situations and interpersonal conflicts. It addresses some of the administrative issues necessary for documenting and reporting conflicts. The course also includes structured activities that provide participants with opportunities to enhance their negotiation and conflict management skills.


Course Topics Include:

  • Conflict Theory & Practice
  • Identifying Sources & Causes of Conflict
  • Understanding Personality Types & styles
  • Trust, Credibility & Conflict
  • Managing Interpersonal Conflicts
  • Managing Expectations & Potential Outcomes
  • Dealing with Difficult Personalities & Emotional Outbursts
  • Diagnosing the Sources of conflict
  • Diagnostic Assessments of Personal Style
  • Identifying Habits that Limit Personal Negotiation Success
  • Conflict Response Alternatives
  • Negotiation Process & Strategies
  • Focusing on Interests, Needs and not Positions
  • Planning for Effective Negotiations
  • Developing Creative Solutions and Alternatives
  • Building Blocks of Successful Negotiations
  • Alternative Dispute Resolution Alternatives
  • Arbitration vs. Mediation